Listening connects us to others and builds relationships. As clinical psychologist Dr. Henry Cloud noted: “When we are emotionally and relationally connected to others, stress levels in the brain diminish.
Put simply, relationships change brain chemistry.”In our workplaces, creating these bonds requires listening with empathy: the ability to imagine and understand others’ experiences.
Carl Rogers, one of the most influential psychologists of the 20th century, used the phrase “empathetic understanding” to describe our capability to understand other people’s thoughts, feelings, and struggles.As leaders, there’s no doubt we’re willing to listen empathetically.
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