India Gomez, Ph.D., knows all too well how difficult it can be to get insurance to cover mental health care. A clinical psychologist in Oakland, California, she often spends a disproportionate amount of time in her workweek chasing down insurance companies to get paid.
From endless phone trees and incomprehensible claims processing to representatives who can’t answer any questions, the bureaucracy cuts into Gomez’s time, energy and her bottom line. “I’m trying really hard to serve people who really need it and it costs me.
That just doesn’t make sense,” Gomez said. “[We’re] at the mercy of this company who’s profiting billions of dollars and that’s just not where the burden should be.” She’s also had to navigate the system as a consumer.
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