“If you don’t listen to your customers, someone else will.” – Sam Walton, the founder of Walmart. Indeed, active listening is one of the cornerstones of proper customer support.
Given the huge popularity of a customer-centered approach, even an average customer support today is not enough to outreach competition.
Not even speaking about the bad one that can totally ruin your business. Conversely, efficient customer support is a great tool for gaining both b2c and b2b business leads and building customer loyalty.Read more on curiousmindmagazine.com