Arlie Hochschild feelings psychology stress emotions Arlie Hochschild

Smile! (But Only If You Mean It)

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Recall for a moment the last time you interacted with your boss. How did this conversation feel to you? Chances are that you experienced a sense of mental and emotional toil from controlling what you were saying and maybe more importantly, what you weren’t saying.The sociologist Arlie Hochschild coined the term ‘emotional labor’ to describe the behavior of portraying or suppressing certain emotions in order to fulfill the emotional requirements of one’s profession.1 Think of the restaurant server who puts on a smile when taking a customer’s order even though she is racked with chronic pain.

Or the teacher who resists the urge to throw his hands up and let out an expletive the fifth time his unruly classroom fails to listen to him.

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