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Telehealth Will Be Free, No Copays, They Said. But Angry Patients Are Getting Billed.

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themighty.com

By Jay Hancock, Kaiser Health News Karen Taylor had been coughing for weeks when she decided to see a doctor in early April.

COVID-19 cases had just exceeded 5,000 in Texas, where she lives. Cigna, her health insurer, said it would waive out-of-pocket costs for “telehealth” patients seeking coronavirus screening through video conferences.

So Taylor, a sales manager, talked with her physician on an internet video call. The doctor’s office charged her $70. She protested.

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