So Taylor Karen Taylor state Texas Family people liking contact So Taylor Karen Taylor state Texas

Telehealth Will Be Free, No Copays, They Said. But Angry Patients Are Getting Billed.

By Jay Hancock, Kaiser Health News Karen Taylor had been coughing for weeks when she decided to see a doctor in early April.

COVID-19 cases had just exceeded 5,000 in Texas, where she lives. Cigna, her health insurer, said it would waive out-of-pocket costs for “telehealth” patients seeking coronavirus screening through video conferences.

So Taylor, a sales manager, talked with her physician on an internet video call. The doctor’s office charged her $70. She protested.

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