rubbing people the wrong way” (Rosenstein & Schwartz, 2019).His manager Yishan polled Justin’s colleagues, who said he was not listening to feedback, sharing credit, or emphasizing “we” over “me.” Yishan decided to commit to helping Justin overcome these obstacles.Yishan met with Justin every week, asking probing questions and having him write essays on major themes from feedback.
Such activities guided Justin toward improving workplace relationships and performance.After six months, Yishan polled the same colleagues about Justin.
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