Emotions are like costumes. You can wear them only when you need them. As a therapist and supervisor of clinicians, I notice that a majority of the clients may not be aware of what emotions are.
Depending on where they were born, they may not have the vocabulary to describe them because they never talked about them, so they didn’t need the names for them.
If they practice a religion, they may not have been given permission to acknowledge or manifest them, and they may find many of them labeled as sinful; some branches of Buddhism, for instance, use the term “delusion” to refer to basically all of them and assume that having them is “ignorance.” Hence, it’s not surprising that so many of them fail at managing them.
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