This is a tragic example of single-loop learning where organizations focus on what they’re doing without reflecting on how or why they’re doing it, and it’s a recipe for disaster.
Chris Argyris describes the difference between single and double-loop learning with a metaphor. A thermostat that turns on and off when it senses a pre-set temperature is akin to single-loop learning.
The thermostat being able to reflect on whether or not it should be set to that temperature in the first place would be more like double-loop learning.Imagine the difference if NASA would have encouraged and addressed employees’ questions about how they were doing, what they were doing, and whether or not they should be doing it at all—you’ll start to see how an.
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