promoters. Passives score between 7 and 8, whereas scores 0 through 6 refer to detractors.
The first group spreads positive information about your company. The third group often warns people to stay away. Subtracting the percentage of detractors and passives from the percentage of promoters yields your NPS.
10% detractors subtracted from 40% promoters yields an NPS of 30.Companies use the system across any aspect of their enterprises, too.
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