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How to Improve Your Empathic Listening Skills: 7 Techniques

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Covey (2020, p. 277), author of The 7 Habits of Highly Effective People, summarizes the heart of empathic listening: “Seek first to understand.” Covey calls this a deep paradigm shift, as most people force their own perspective before attempting to listen.Covey believes empathic listening begins with the type of character trait that inspires the speaker to open up and trust the listener.

Humility, for instance, is a character trait that instills trust. Covey talks about building an emotional bank account with the person before they’re willing to trust.

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