Handling difficult people is a challenging task in the workplace. It is easier said than done indeed! However, it is possible to handle them when you understand basic human psychology and endeavor to improve their behavior through soft skills.
In this regard, we will discuss assertiveness, handling difficult people, and exploring tools to handle them with the help of soft skills.
Assertiveness is a widely discussed topic in the workplace. People often confuse aggressiveness with assertiveness. Assertiveness is the art of saying ‘No’ without compromising one’s rights and without hurting others.Read more on addicted2success.com