If you are a business owner, you already live on the front line of client communications. But any associate who interacts with the public must wear that communications hat.
And to boost your customer service brand, you and your associates all need to communicate effectively.With more than 20 years of assisting clients improve their customer service, Purvis knows the tips and tricks for better communications.
She begins by helping you understand communication in three phases: Connection, Conversation and Closure. From there, she offers specific practices to help you .Read more on success.com